Policy and Terms
Privacy Policy
Mystery Lane values your privacy and strives to protect your personal data. In this policy, we explain how we collect, use, and store your data in connection with our services.
What personal data do we collect?
We collect the following data when you make a booking with us:
- First name
- Last name
- Phone number
- Email address
This data is used to manage your booking and communicate with you when needed.
Why do we collect personal data?
We use your data for the following purposes:
- To manage and confirm your booking.
- To create a user profile in our system that links your booking to you.
- To contact you if questions arise regarding your booking.
Note that the user profile created is only for our internal use and is not accessible for you to log in or use.
How do we store your data?
Your personal data is stored on servers in Finland, which ensures high security and compliance with the EU General Data Protection Regulation (GDPR).
We retain your data for as long as necessary to fulfill the purposes described above or to comply with legal requirements.
Do we share your data with third parties?
We never share your personal data with third parties, except when required to fulfill a legal obligation or to manage technical solutions, such as payment and booking systems.
Your rights
You have the following rights in relation to your personal data:
- Access to your data: You have the right to request a copy of the data we hold about you.
- Correction: You can request that incorrect or incomplete data be corrected.
- Deletion of data: You have the right to request that we delete your personal data. Contact us at info@mysterylane.se to make such a request.
Cookie Policy
Mystery Lane uses cookies to improve your user experience and analyze how our website is used. Here we describe which cookies we use, their purpose, and how you can manage them.
What are cookies?
Cookies are small text files that are saved on your device when you visit a website. They help us improve the functionality of our website and provide you with a better user experience.
Which cookies do we use?
On Mystery Lane's website, we only use first-party cookies. This means they are set and managed by our own server and are not shared with third parties.
Functional cookies
preferred-lang
Saves your preferred language so that the website is automatically displayed in the correct language next time you visit us.
Storage time: 2 years.
How can I manage cookies?
You can manage or delete cookies through your browser settings. Note that some features on the website may be affected if you choose to block cookies.
Cancellation Policy
At Mystery Lane, we strive to make your booking experience as simple and flexible as possible. Here we describe our rules for cancellations.
How do I cancel?
You can cancel your booking by contacting us via email:
You can cancel at any time up to your booked time without any fees.
Payment
You pay for your booking when you are on site.
We accept payment via card and Swish — we do not accept cash.